Customer Satisfaction Survey

Dear customer,

Because your entire satisfaction is important for us, we would appreciate if you can take few minutes of your time to fill the form below in order to have your input and your level of satisfaction on our products and services.

Please help us to better serve you and enhance the innovation of our products by filling the questionnaire below. We appreciate your business and want to make sure we meet your expectations.

Your feedback is important for us. We would like to thank you for allocating your precious time to us.

Cordially,
The Globalis Team

Product Satisfaction

1) Please indicate your country of operation:


2) What Globalis office are you dealing with?

Globalis Montreal Head Office
Globalis Dubai City
Globalis Dubai Internet City
Globalis Saudi
Globalis Cairo


3) What kind of products have you acquired from Globalis in the last 5 years?
(you can choose more than one option below)

Dot Matrix Printers
Line Matrix Printers
Transactional Printers
Thermal Printers
Laser Printers
Continuous Laser Printer
Laser Arabization Modules
E-Form Software Solution
Terminal Emulator Software
Consumables

Other:



4) Please define for which applications you use this/these product/s?




5) Overall, how satisfied are you with this/these product/s ?

Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied


6) If you have checked option 3 or 4 in question 2, please mention the reason
of your dissatisfaction




7) Please rate your overall opinion about the quality of this/these product/s

High Quality
Average
Low quality
Very low quality


8) Please rate your overall opinion about the price of this/these product/s

Very good
Reasonable
Expensive
Very expensive


9) Compared to other competitor products of the same type, how would you
judge price/quality aspect of this product?

Much better
Better
About the same
Worse
Much Worse


10) Would you recommend this product to others?

Yes
No


11) Please rank the following in order of importance when purchasing products
(1 being the most important, 3 being the least important)

Quality:

1 2 3

Cost:

1 2 3

Brand Name:

1 2 3


12) In your opinion what kind of enhancement would you like to see
on our products in the future?



Technical Support Service Satisfaction

1) What was your main reason for contacting technical support?




Please tell us how much you agree or disagree with the following statements:


2) The amount of time I have spent waiting to get feedback from the technical group support was reasonable:

Strongly agree
Agree
Disagree
Strongly disagree


3) The technical support staff was knowledgeable

Strongly agree
Agree
Disagree
Strongly disagree


4) The technical support staff was courteous

Strongly agree
Agree
Disagree
Strongly disagree


5) The technical support staff was able to help me solve my problem quickly

Strongly agree
Agree
Disagree
Strongly disagree


6) Overall, how would you rate the quality of assistance you received from the technical support team?

Strongly agree
Agree
Disagree
Strongly disagree


7) Overall, how would you rate your satisfaction with the technical support service you received?

Strongly agree
Agree
Disagree
Strongly disagree


8) Do you have any suggestions to improve our technical support service?